Hydro dam

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Development banks seek to invest where the private sector is not providing sufficient investment to businesses or projects that support the development of a country's economy.

The Bank has been established to operate commercially, and is operationally independent from government.

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Action Timescale
Initial acknowledgement (including resolution response, where possible) Within 48 hours of receipt of complaint
Final response letter (simple complaint cases) or notification that Bank requires longer to investigate (complex complaint cases) Within 2 weeks of receipt of complaint
Final response letter (complex complaints) Within 8 weeks of receipt of complaint
Acknowledgement of appeal Within 48 hours of receipt of appeal
Appeal final response (simple appeal) Within 4 weeks of receipt of appeal
Appeal final response (complex appeal) Within 6 weeks of receipt of appeal

 

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