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Development banks seek to invest where the private sector is not providing sufficient investment to businesses or projects that support the development of a country's economy.
The Bank has been established to operate commercially, and is operationally independent from government.
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| Action | Timescale |
| Initial acknowledgement (including resolution response, where possible) | Within 48 hours of receipt of complaint |
| Final response letter (simple complaint cases) or notification that Bank requires longer to investigate (complex complaint cases) | Within 2 weeks of receipt of complaint |
| Final response letter (complex complaints) | Within 8 weeks of receipt of complaint |
| Acknowledgement of appeal | Within 48 hours of receipt of appeal |
| Appeal final response (simple appeal) | Within 4 weeks of receipt of appeal |
| Appeal final response (complex appeal) | Within 6 weeks of receipt of appeal |